Devon,
I went through the same thing with my Dragon's Wing. In my case I use DR Hi Beams, .40-.100 which is a fairly light string. As I bought the Wing used, I didn't have the opportunity to have Alembic set it up for me using the marque that I prefer. Essentially, DRs tend to have a lower tension, even their heavier gauges when compared to other makes. As there wasn't enough tension in the string to pull the neck forward for relief, my Wing buzzed all over the place. In this case, it needed a heat bend. In my area I could not find a luthier to do this for me, so I sent it back to Alembic (and yes, I had to pay for it). They did a heat bend, and all is well with the world.
Before you send it back, I'd suggest, in addition to the other advice you've received here thus far, that you try a different brand of string. If you're having the same problem, then it's not the string. Conversely, you could put a heavier gauge on for a week or so and tune it up perhaps a step or half step higher than you normally tune, and let it sit for a week or two. Similiar to Pierre-Yves suggestion, this might pull the neck into relief, not unlike a heat bend. Better to try this than spend the money to send it to Alembic if you can't find a luthier in your area.
Heat bends aren't as scary as they sound. A competent luthier should be able to do it without much of a problem.
Hope this helps,
Alan