In defense of our host: I know that when they build the guitar to the customer's specs, they design the neck to work for the strings specified considering tension, guage, scale, and truss rod balance. A guitar that is set up from the factory should be able to get neck relief most of the time, barring drastic climate changes. However, when we get guitars and change the recipe by substituting strings - a very common practice - and look for a fast low action, it is easy to go beyond the design limit. My old Series 1 came from the factory with heavy guage flatwounds on it. It was not my custom order, and I hated flatwounds, so off they came in about 2 seconds. I found out rather early that I needed a medium to med-heavy guage round wound string to even get the truss rods to kick in - not my preferred guage string. I fought with this for years and finally traded away the guitar never knowing that a heat-bend was an option. Had I called Alembic, it would have been corrected and I would still have the bass today.
Kris