We always tell the customer to go through a dealer, because we have to charge full retail as per our agreement with our distributors; however we prefer talking directly to the customer on custom orders to save time and misundersandings. More often than not the customer will have questions the dealer can't answer, so it's better to talk to us first. Once an instrument is finalized we send quotes to whichever dealer the customer chooses, and then it's between the customer and the dealer.
Valentino