Thank you both. I did send an email to help, as well as a service request form, but it looks like I'll just need to order a new pot. From what you write, dfung, the pot comes with the lugs attached, is that right? Then the wires are somehow connected (I haven't removed the clear wrap from the ends of the wires, so I'm not sure what I'd do). I'm fine to solder, if necessary, but I'd rather not do that if that's not the proper way to replace the pot. I just hope they can get me one fedex'ed so I can install it and have it up for Thursday. Thanks again,
Mark