Hi John,
I don't see your name in my service records (maybe you had a dealer or someone else send it for you?). I'll need an actual description of the sound you're experiencing to troubleshoot.
There is no charge to test your preamp. You are responsible for return shipping charges.
If you decide to send it to us, please do the following:
1. Enclose a note in the box with your name, return shipping address, contact numbers/email, and a description of the problem (crackling, high frequency hiss, etc.). Include if the problem was always present, came on suddenly or came on gradually. It will also be useful if you could test with the other outputs on the preamp to see if it's isolated to the XLR. If you have a chance to try with more than one type of equipment connected to the XLR that will further isolate the problem.
2. Pack the F-1X well. If you don't have the original packaging, make sure you ship in a large enough box with lots of bubble wrap so the ears do not get bent. Use an even bigger box than you think you need to be safe. Insure it for the current replacement value in case it's damaged or lost in transit ($1150).
3. Send a note to the
Helpdesk when you ship so that we can be on the lookout for it. We'll let you know when it arrives.
You can also email me at the
Helpdesk to discuss the specific issue you're having with the preamp. There's a chance we can help you troubleshoot the problem without having you ship it in.