Author Topic: Side LEDs are too dim (Read 1452 times)

mica · « **Reply #30 on:** December 18, 2009, 06:47:59 PM »

Your bass repair is completed:

And the LEDs look plenty bright

It won't be ready to ship until December 28, as dad and I wish to perform a few other tests on the bass. I just don't think we'll get through them before our short week ends, so that's why we are planning on the 28 for shipping.

Please email me confirming you'll be home to accept delivery.

mica · « **Reply #31 on:** January 05, 2010, 07:35:39 PM »

When we prepared to ship your bass, it was rejected in the final inspection. It's back in spray now, I hope it's completed for you soon.

redtiger · « **Reply #32 on:** February 03, 2010, 05:59:52 AM »

Mica,

First of all, IRT your query, YES I AM STILL WAITING HOME FOR MORE THAN 3 MONTHS.
For you review, you mentioned warranty repair work gets top priority in the shop and was supposed to be done in 4-5 weeks.
How long will you make me wait?
How is the final inspection going there?

Shoji

mica · « **Reply #33 on:** February 03, 2010, 06:28:20 PM »

I am truly sorry this has taken slightly longer than I expected. We did complete the work of removing the original fingerboard and installing a new one in about 6 weeks time. Sadly, in the final inspection before shipping we rejected it due to a problem with the finish.

This has now been corrected, your bass was reassembled and reinspected. I now expect that it will be ready to ship back to you on Monday. We ship most items for export on Mondays so they do not get delayed and stored in unknown conditions over weekends.

On a side note, we still have not been able to get the original fingerboard we removed to duplicate the problem you observed. Weird, huh?

redtiger · « **Reply #34 on:** February 09, 2010, 07:03:21 AM »

Mica,

Have you shipped already?
Let me know the tracking number by email.

With regard to the duplicate of the problem, I guess it may not happen because the condition where you are trying to duplicate is different from the one it happened. I mean to say the problem was happened in the fingerboard, but now the circuit is removed out of the fingerboard.
Once it is removed, the condition is absolutely different. You should have tried to duplicate the problem under completely the same condition, shouldn't you, huh?

Shoji

mica · « **Reply #35 on:** February 09, 2010, 06:56:43 PM »

Hi Shoji,

I'll email you the tracking information privately.

We did try to duplicate the problem before removing the fingerboard, and could not. I don't think that sending the bass back to you since it was working fine here, or just waiting until the problem could be duplicated and then remove the fingerboard would have been acceptable to either you or Alembic.

I watched as my dad tested the LEDs carefully on your bass. They have a typical brightness at 117V and only very slightly dimmer at 100V. You wouldn't even notice if you didn't know to look for it. To get as dim as you described the problem, we had to drop the voltage to 60V.

You'll let me know when you receive the bass how it goes.

redtiger · « **Reply #36 on:** February 22, 2010, 07:25:42 AM »

Mica,

My bass is still at customs because I cannot afford the return shipping costs plus import duty unexpectedly charged on me without any prior notice.
For your review, you told me earlier that you would pay for the return shipping costs.
If what is happening is what you mean, you should have mentioned that earlier.
Any comments?

Shoji

mica · « **Reply #37 on:** February 22, 2010, 01:55:48 PM »

We marked the documents for all shipping charges, duty and taxes to be paid by us. I will contact UPS about their error and get it resolved.

mica · « **Reply #38 on:** February 22, 2010, 01:58:13 PM »

We marked the documents for all shipping charges, duty and taxes to be paid by us. I will contact UPS about their error and get it resolved.

If you have time to email me your receipt for the original duty you paid, it might help clear it up more quickly.

mica · « **Reply #39 on:** February 24, 2010, 08:02:38 AM »

We contacted UPS yesterday, and they are working on the problem. I'll keep you posted on the progress, we very much want you to be reunited with your bass.

redtiger · « **Reply #40 on:** March 02, 2010, 06:09:11 AM »

Mica,

There seems to be no progress so far.
How soon do you think my bass is coming back to me?

Shoji

mica · « **Reply #41 on:** March 02, 2010, 06:19:46 PM »

We are working with UPS on this matter. If there is no resolution with them soon, we may have to reimburse you for the freight.

Were you able to find the original receipt for the duty you paid last year?

redtiger · « **Reply #42 on:** March 03, 2010, 01:58:29 AM »

Mica,

I AM NOT HAPPY WITH YOUR POST...

First of all, you have not yet answered my question, but I AM ASKING YOU HOW SOON?, huh!!!

WRT the requested receipt, you did not tell me it was necessary. Yes, I do have it, but I have no camera or scanner at hand right now, so can not email it to you soon.

Finally, I dare ask you to pay all the costs including round trip freight plus import duty regardless the regulation of warranty.

Shoji

mica · « **Reply #43 on:** March 03, 2010, 01:03:38 PM »

Shoji,

I am sorry you are unhappy with my post. It is not in my control how long it takes for UPS to straighten the matter out. No matter how strong the priority is for me or you, we are working with their priorities now.

Like I mentioned, if you have the original receipt for duty paid, it may be quickest to have you present that to UPS and pay the freight, then I will reimburse you the freight cost and you won't have to pay the duty twice. If you are willing to go this route, I will present this as an option to UPS. If you are not willing to do this, we will have to find another way.

I didn't tell you the receipt for duty was necessary however, I made it clear in my post 6610 that having it might clear the matter more quickly.

We are doing our best, and the most important thing is to get the bass to you. We have done our part in repairing the bass, we have done our part in shipping it back to you. We are now doing our part to assist in clearing up the UPS error.

mica · « **Reply #44 on:** March 03, 2010, 05:01:14 PM »

Shoji,

I'm sending you an email with today's updates.