When you mean loose, do you mean the retaining nut holding the jackplug insert??
If so, remove the backplate where the electronics & battery is, obtain a 12mm socket or wrench, take hold of the socket body inside the cavity and place the socket around the retaining nut and tighten BUT NOT EXCESSIVELY as it will damage the finish, just enough to stop the socket from spinning around.
This is a common occurence on all gear with these sockets..general wear & tear really.
As for the pre amp unit, you will have to gain access to the inside, if you attempt to tighten without retaining the socket body you may rip the connecting wires from the solder points although you can grip the socket sleeve with a pair of long nosed electricians pliers and tighten with the 12mm wrench whilst holding the socket sleeve with the aforementioned pliers.
best of luck