Fret the outside strings at the 20th fret and set each pickup height measuring 3mm between the bottom of the string and the top of the pickup. Do this 3mm setting for --both-- pickups. After setting the pickups like this, maxx both trim pots. The bass pickup will inherently be a little louder because of greater string excursion at the bass pickup position under the strings. If the volume difference with this setting is still huge: unplug and re-attach the offending pickup at the preamp card and see if it's a connection issue. BTW 3mm is a very good pickup height setting for many basses, active or passive. Also, Alembic pickups are the same wind/strength for neck and bridge positions, so raising the bridge pickup closer to the strings is common in order to make it compete well with the neck pickup with its position picking up the broader string swing. Setting the neck pickup at 3mm, and the bridge pickup at 2mm will help a lot and is common. Always measure pickup height while fretting at the 20th fret.