DCM:
If you're an experienced player, I'm guessing you READ THE INSTRUCTION MANUAL for the SVT and turned up nothing that helps. Don't be like me and read that AFTER I've struck the iceberg . . .
Troubleshooting you SVT stack will fall into two categories:
1) Switching things around in A/B fashion
. . . and should that fail to find it,
2) A Q U A L I F I E D SVT tech tracking it
down on the bench.
As for 1): Your ALEMBIC and your inst cable are obviously not the problem, as the GK has no problems with them. I'll assume you have the GK and a cabinet for it. If you're using the Ampeg 8/10 cabinet with the GK, you can eliminate it from the problem list. Other wise, do this:
Play the GK into the Ampeg cab: OK/Not OK
Play the SVT into the GK cab: OK/Not OK
. . . you can see where I'm going with this: Keep swapping heads, cabinets, and cables, from the good rig to the questionable rig till you isolate the problem(s). If after all this,it still comes down to the GK stack works and the SVT stack doesn't, then we'll go to the second option.
2) That you changed the tubes yourself entails (among other things): Were ALL of them good and of basically the same spec, does the bias need adjusting, did your tech adjust it before or after you did this, etc. Did you change the preamp tubes as well? They would certainly affect gain. Also, 8/10 cabinets have lots of wire in them for 8 speakers: Are all the connections good, are all of the speakers good?
If the SVT was a new purchase, the reconstituted Ampeg is owned by St. Louis Music, an old and respected wholesaler. I'm sure Ampeg service can be reached via their website. Also, be sure your tech knows what he's doing. Large, multi-tube amps like the SVT, Bass 400+, etc., are not as well understood by everyone these days.
By the way, Ampeg is correct: Adjust the preamp to suit the output of your bass where it's just tickling the clip light, and use your master as your volume. Running the master wide open all the time will bring up your noise floor, cramp your dynamic range, etc. This is assuming you want a clean fat sound.
Best Regards,
Joey Wilson