I received many emails from you starting on Saturday at the Helpdesk and my regular email. We rarely respond to emails over the weekend, so I'm sorry that this delay has caused you some stress. We also received an inquiry from the Spanish distributor I believe on your behalf.
Here's the response I sent last night around 8:00pm our time. I've also resent it to your email address (note it is from the original Helpdesk inquiry on June 6):
Hi German,
The replacement pickup is $220 plus shipping to Spain. You will need to specify one connector type:
1. Coaxial
2. 2-pin
and one decoration type:
1. plain
2. engaved Alembic name
3. Alembic name stamped in gold
Only specify based on your original pickup, as the shapes have changed slightly over the years.
You should confirm the pickup is actually dead by moving the connector from the neck pickup to the bridge pickup on the preamp card. This will
confirm the problem is truly isolated to the pickup and that we will be sending you a part that will actually correct the problem you are
observing.
Also, are you testing with a 1/4 connector or the 5-pin/power supply combo?
-Mica, manning the Helpdesk
Alembic, Inc.
3005 Wiljan Court
Santa Rosa, CA 95407
707 523 2611 ph
707 523 2935 fx
phone hours 10-4 pacific time
(this message will be moved to the troubleshooting section)