I brought an Excel 5 to peekamoose in nyc. They treated me like I was weird because I had leds in the neck. After a week or so they told me it would need a complete refret, didn't do anything in the way of work and charged me 85 bucks for benchtime. I was pissed and told them I would send it back to Alembic and they would tell me if it needed a refret. They didn't believe me and I told them I have a solid and very positive relationship with Alembic and they will do whatever it takes to make it right if there is a problem with the bass. In the car I called Mica and she said by all means send it in. While I was on the phone, peekamoose called me and said they would use the 85 as credit in the store on work or merch or a new instrument. I told them no thanks and I was talking with Alembic right now. They called again repeating the offer, my response was curt to say the least.
So far every time I brought an Alembic to someone for repair I've been given the run around. How one buzz on one string constitutes a total refret on a newish bass is beyond me.
After a long time I just sent the bass to Mica and they'll have it next week to check it out. Shipping is deductible on income tax right?