Wow! Great story!
One of the more interesting parts was this little exchange:
?Nobody told us to expect you; your contractor really screwed up!? he said, along with some eye rolling and head shaking. He said this just as the social secretary, coming to vouch for me, came up behind him. ?Look,? she said, ?I've been working my ass off on this since 6:00am, and I don't need that kind of shit from you!?