We don't include cases since like everything else we do, it's all about custom. If you use gig bags, we won't force you to purchase a hardshell case. Likewise, if you really only need a roadcase, we'll arrange that for you.
It's up to the dealer what type of case they order from us, if any. The only exception is any instrument with an Omega body shape. Those MUST be shipped in a hardshell case.
For the Essence, it's so small that it will fit in many aftermarket cases, but it's also so narrow that it may swim around a bit as Rami noted, so some extra padding is usually in order.
You can order an Essence case through any of our dealers. It's helpful if you provide the serial number, the Essence body shape has changed slightly over the years, so the specifics are important for the best fit, and since the cases are not cheap at $350 retail, we're just as interested as you are to get a great fit.