Oliver,
Why do you post here then send multiple emails to everyone on the same topic?
As you know we are a small company providing a great product as well as a great deal of service. There are many customers, pictures, inlays etc. to be attended to on any given day. This is in addition to general business phone calls not directly related to the instrument construction. In other words we are running a business. We can't always answer things the day they are asked.
I myself was not in the office until Wednesday this week, that being said please consider the following:
The instrument has been fretted for sometime & since fingerboard inlays go on before fretting, it's too late without additional expense.
In regards to the knob placement- we had already provided you with mockups that you approved of, so the question was settled. We made a custom horn to accomodate the knobs where you wanted them. There is no room to put them anywhere else on the instrument.
While we could pull some frets to accomodate an inlay this would be costly with no discounts as it is labor. Though we always endeavor to handle things with great care, if the finish edge was damaged or the LED wire was severed in the process, we would not be responsible for the repairs since we are recommending against it at this juncture. That would mean an entire new fingerboard and LED'S removal and installation. Do you really want to risk that?
Everyone wants pictures but there is a limited amount of time available for this. It is a consideration that no other company provides gratis. It is based on time available since everyone at this company is involved in the production of the instruments and they are the first priority. We can only continue this practice if everyone is patient and reasonable in their requests and expectations in this area.
Valentino
