Nice response by this pianist - as opposed to the expected storming off the stage and yelling at people. Although that may have happened afterwards...
A couple piano stories for y'all:
For many years James Taylor's US touring gear has included a Yamaha 7-ft midi-equipped grand traveling in a road case. Local crews help with load-in and out and we used to hire local tuners at each venue but in recent years our own keyboard techs have learned to tune with great and consistent results.
Story 2: I did a short tour in 2016 with the great pianist Hiromi and drummer Simon Phillips. She is a Yamaha sponsored Artist who plays their top-of-the line SFX concert grands which are provided by Yamaha when she tours. When we showed up at each venue there would be an SFX already onstage and tuned.
The tour in every other way was a "jazz tour" in that the venues are fairly small and the travel arrangements are minimal and tight. We had a crew of two "do-everything" champion roadies who did sound (on whatever system was provided), merch, load-in and out, drove the truck, etc. Their main job in this case was caring for Simon's huge drum set which required new heads several times during the short tour.
At one point we played two back to back shows in different French cities which meant a long overnight drive for our crew to get to the next town in time for load-in and setup. The band travelled the following day by train. We played the first gig, packed up and departed leaving the Yamaha SFX on stage as usual. And like clockwork there was another SFX on the stage when we arrived at the venue the following day.
Then we realized that it was the SAME piano as the night before. Somehow while we were scrambling to get ourselves and our gear from one town to the next there was an invisible team of Yamaha piano movers driving that concert grand around the country. We never saw them...
That's what you call company sponsorship! I would think Yamaha spent more money chasing our tour around the EU with those pianos than any of us made playing the music. Kind of an eye-opener.
Jimmy J