Author Topic: How long would you wait?  (Read 826 times)

jorge_s

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How long would you wait?
« Reply #30 on: March 06, 2005, 06:56:17 PM »
Well guys to give you a few more details of what I'm going through.  I have been trying to be in contact with the builder.  Through out the first year he responded to all my e-mails promptly.  The last six months he has been missing in action; at least to me.  It seems his instruments have received a lot of attention recently and some of his designs are even about to be mass-produced.  I've tried all means of communication with no success.  What makes me very nervous is that, as Rami said,  these instruments cost a fortune.  I'm feeling like he may have abandoned the project.  He has not responded to me but he does make frequent postings in his own website.  
    My dilemma is that I definitely don't want to mess with the magician; part of wants to just be patient and hope that my instrument will be completed soon.  At the same time I've paid him in full and I am being ignored.  I should have ordered another Alembic.  It never occured to me that I would be in this situation with this luthier's incredible reputation.

rami

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How long would you wait?
« Reply #31 on: March 06, 2005, 07:57:04 PM »
As you guys can see by the Rami's new fretless thread.  The Bass should be almost ready.  I just want to clarify that my issue is that of the time to build and the turn around time for the repairs.  I just feel that when you're looking at time in terms of years that, the fun and enthusiasm for the project gets lost.    
Mica has always been extremely sympathetic and I know that she and everyone else want to see this come to a happy conclusion.  She has always gone above and beyond to help and make things right.  For all she and the rest of the people at Alembic have done, I'm eternally grateful.  
     
I can understand that a new project Bass may require some time to sort out.  But a year for a minor finish repair is too long.  I hate the idea that a customer HAS to get frustrated and make a big fuss for things to get done.  I'm not that type.  I like to think that patience is the best way to go and that things will get done right the first time.  But waiting YEARS is just too long.  
   
I still have the highest regard for everyone at Alembic and feel privileged to have had the opportunity to collaborate with them to create these awesome works of art - but I'm burned out.  
   
Guess I just needed somewhere to vent....thanks for hearing me out.  
   
Jorge,  I completely understand how you feel.  I also don't want to feel that I'm putting unnecessary pressure to rush the job.  But the feeling that you've been forgotten is alot worse.    
 
Rami
 
(Message edited by Rami on March 06, 2005)

bsee

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How long would you wait?
« Reply #32 on: March 06, 2005, 08:45:08 PM »
Jorge,
 
Six months of dodging you on a bass that's over a year late doesn't sound like the act of a business with a great reputation.  Maybe I'm a bit cynical, but I can't think of any way to justify a refusal to respond to your queries for an extended period of time.  You deserve at least an update.  Don't let your obvious respect for the reputation of the builder turn you into a doormat.  There's no business relationship where being ignored is healthy.
 
I would also seek out any connections that might help you get an answer as well.  Are there any known players or associates that support the builder who you might reach as a go-between, someone the builder might listen to?  You could even ask for contacts and references in public forums (like TalkBass, for example) without detailing the nature of your situation.  Just post that you are trying to reach the builder and having trouble.  Maybe someone out there will be able to help you get an audience.
 
Demanding your instrument be delivered this week would be messing with the magic.  Asking for the status after several months is extremely reasonable.  Also, with the claim a year ago that they were just waiting for electronic parts, it would seem that most of the magic would be long since done.  
 
I think that, by now, I would have lost faith in the builder's intent to ever deliver a finished instrument.  At a bare minimum, I would be looking into my alternatives to cut the losses.  Credit card company policies, legal recourse (breech of contract?  fraud?), and gathering together all the relevant documentation in preparation for action.  
 
Despite your situation, I hope you get through to the builder and get the bass you were hoping for.  Good luck!
 
-Bob

jorge_s

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How long would you wait?
« Reply #33 on: March 07, 2005, 06:06:20 AM »
Thanks to all of you for your advice and support.

811952

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How long would you wait?
« Reply #34 on: March 07, 2005, 11:30:31 AM »
I am amazed that so few people are able to produce so many incredible and totally unique instruments in any given year.  I don't see how they could possibly have time to do all that they do, what with repairs/refinishes in addition to designing and creating remarkable new instruments.  Rami, I feel for you but must say that I'm amazed everyone doesn't have similar experiences.  Alembic may need more elves, but then having more elves would serve only to push them toward becoming yet another GC or SamA biatch (think Warwick Rock Bass for instance).  I think slow turnaround is a reasonable price to pay to have these genius artisans create unparalleled works of art and science at what are actually low-ball prices considering what goes into it all.  Just remember you're waiting for something which is the finest of the fine in all of the world, and let that give you patience.  I think my bass took 3 months or so to be built, and when it went back to Rivendell for some work later on they had it for almost a year.  And I ultimately got over it..  ;)
John

kenbass4

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How long would you wait?
« Reply #35 on: March 07, 2005, 12:42:18 PM »
Having had 2 custom instruments (per Joey's description) constructed by the elves at Alembic, I found that they were extremely resposive to any e-mails and phone calls that I made. My first bass was 2-3 weeks later than the build estimate, but because I was given continual updates, I didn't see it as an issue. My second bass actually was completed faster than I was expecting, which, of course, made me extremely happy. I think the lack of response, Jorge, would have me more than a little concerned. As a result of my experince, the next bass I get is certainly going to be an Alembic.
 
Ken (TEO)

bigbadbill

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How long would you wait?
« Reply #36 on: March 07, 2005, 02:47:31 PM »
Hi Ken! I too got my bass somewhat faster then expected. I would order  another Alembic in a heartbeat; in fact if I could afford them I'd order several!  
 
But in Jorge's non-Alembic case, I agree that the lack of communication from the builder would concern me a great deal. Why is he not answering the phone??? (I would SO love to know who it is!). I think I would definitely be taking the matter further given that he's got your money and (so far at least) you have nothing, AND he's not communicating.

flaxattack

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How long would you wait?
« Reply #37 on: March 08, 2005, 02:49:04 PM »
theres a luthier named bebensee? i think thats how its spelled, that  makes basses
his leadtime is over 2 years
i dont wait that long for anything including sex!
 

flaxattack

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How long would you wait?
« Reply #38 on: March 08, 2005, 02:58:44 PM »
theres a luthier named bebensee? i think thats how its spelled, that  makes basses
his leadtime is over 2 years
i dont wait that long for anything including sex!