What I don't get is why did we cut costs on shipping??? It has to be the busiest time of the year for the shipping industry, and the instruments will be moved by how many unknown cats?, in what time frame?, and don't forget that drastic temp change sitting in the truck over the weekend. Go pick it up yerself, or at least overnight it sooo the number of handlers is cut down. Hope I'm not sounding critical, but things to consider next time. FWIW. Better luck.