EBay can be very annoying at times. They don't seem to care about sellors and you can't actually talk to them.
I sold a drum part a while ago and the buyer for some reason thought was new, which I clearly said it was used. I instantly offered to refund the money and take it back, but instead got hit with a rant calling me a crook, liar, and a cheat (with various bits of profanity included) and bad feedback (my only one). Th buyer has an EBay store and is clearly nuts, judging from crazy other listings accusing various people of also being liars and cheats, but EBay does not seem to care about such things. It appears to just be a large computerized cash machine.
I now pretty much use Craigs List!