Hi Rami,
I think Wayne is on vacation this week, so I'll tell you what happened. UPS damaged the bass very badly and cracked the peghead joint in a manner that the only repair option to restore it to new condition was to replace the neck (no small job with bookmatched to center top and back).
The bass was damaged outside the shipping container, as evidenced by the retaping of the box with red tape, something that we don't use here. I'm not sure if the box was damaged on a conveyor belt and subsequently opened, or if some curious UPS employee is also a closet musician, but once the bass arrived in Texas, the damage was sadly undisputable, and UPS paid the damage claim.
Splicing on a new peghead is an acceptable repair, but it makes the $12,000 bass slightly less valuable to have a major repair so early in its life. Even though the repiar is done very well, it's still a repair.
The good news is that we ship practically everything by UPS and very little in the way of damage ever occurs. Mary packs the instruments extremely well (in fact we just received an improved carton on Thursday of last week that's even stronger), and we don't even have one bass a year damaged in shipping.