It pains me to give Bill a black mark, as his work was excellent on my Straub cab. Thats's why I gave him the second order for the Twin cab. Unfortunately, I didn't realize until too late that Harry Straub had pushed Bill to deliver the cab all the way. Bill was confident that he would be done long before Harry had completed the amp, but it ended-up being the other way around. It was actually Harry's idea to use Sultone as he couldn't keep up with his orders and needed someone else to make me the cab. In subsequent conversations with Harry, it appears Bill has garnered a bunch of complaints due to the long lead time for delivery, despite promises for timely construction. I'm sure I don't know the whole story...Bill has apparently had some significant personal problems which has obviously affected his business...as well as a sharp increase in the orders he's had in the past. Regardless, no one should have to beg for their merchandise when it was paid for and promised (way) more than a year ago. I make this statement in confidence since Sultone has, at least according to reviews documented in Harmony-Central.com, made and delivered cabs in the period that my paid-in-full order sits unfulfilled. Too-numerous-to-count unanswered emails and wasted phone calls to a full voice mailbox have soured the taste in my mouth. The Tennessee BBB may be my next phone call.
(Message edited by kmh364 on March 14, 2006)
