i can personally vouch for natrab's reliability. when i sold him the bass, he paid immediately and provided positive feedback to me as a seller, which i appreciate. he didn't make any crap up about how the bass arrived or about any undisclosed dings/dents. i don't remember there being a latch problem when i shipped it but once i had it out of the case, i never looked at the case. i'm one of those alembic buyers who tear into the box the second it arrives, throwing everything aside w/reckless abandon, to get to the goodies---------like a little kid on xmas morning. i didn't even look at the case which is why i missed realizing it was factory. i jerked that bass out of the case, laid it on my bed, took the case immediately to the closet where it remained until i sold it to natrab, took the strings off. oiled the fingerboard and wiped it down dry after the oil soaked in, restrung it and started playing led zeppelin dazed and confused. it's a really nice bass and as natrab accurately says, the top is absolutely beautiful, even considering i really don't much care for zebrawood.