No response?

[ulf]

Hi all,
in the last 3 months I send questions to Mica and Susan, (I ordered my first Alembic Stanley Clarke Bass and are waiting for) but I do not get  answers...can\t understand why...is it quite normaly, that Alembic send no response to their customers?

[speicky]

Hello, Ulf,
 
welcome to the board from another German Alembic Owner. I understand your concern and frustration... Alembic is a small, family-run business that usually focuses on customer satisfaction. Build the finest instruments available and taking care of customers wishes and expectations.
 
I have noticed that after Mica got her son last year, there was little or no time anymore to cope with the board inquiries in the serial number inquiry section of the board. I think there is little or no time left for many other things...
 
The best is to talk to them on the phone, and I am sure that things will smooth down a bit when the youngest Alembician does not need ALL of mummy's attention anymore  
 
...at least that is what I am thinking, 5,000 miles away from the mothership. If you local guys and girls have other info, please feel free to correct me !
 
cheers, Christian
 
P.S.: I am also sitting in my office on Saturday and Sunday, because I don't get my stuff done within forty hours...  I better log out for today

[dannobasso]

Figure out the time zone and call during business hours. That is the best approach imo. These folks work very hard and have  a lot of customers who take up a good deal of time communicating. Also patience and the art of waiting is a cultivated ability. I have developed olympian skills in this area. I ordered about 7 builds and 2 refinishes. 2 buys from the Alembic store and 5 used acquisitions. Just quantifying my experiences here. If you choose not to buy off the rack, you will be developing a relationship with a unique company. Ask anyone from the FTC or COTM threads. Best of luck with your order.