Hi Jay,
Here is my 2c worth, I to had a problem with a recently purchased Distillate. Take the time to make sure you have covered all the Basses (No Pun Intended

All the above suggestions are a good start. Then seriously think about contacting the Mother Ship. In my case I sent Mica a picture of my electronics and they immediately saw issues with them. I was greeted with a prompt response and a reassuring sense that it will all be taken care of. Packed up and sent the electronics, and when I got them back I now have a worthy Instrument. They are the Best.
Peace
Pete
PS. Mica I hope you are still taking that little boy of yours to work with you.
Alembic the next Generation
(Message edited by flpete1uw on June 15, 2012)