Alembic Guitars Club

Alembic products => Owning an Alembic => Troubleshooting => Topic started by: bass_man_dk on June 22, 2008, 10:08:06 PM

Title: PF-6 Card
Post by: bass_man_dk on June 22, 2008, 10:08:06 PM

Ok so I sent my PF-6 card in for service and got an email from Mica over two months ago confirming they received it. Since than I've sent about ten emails only one was replied more than a month ago from Mica saying that she's not sure when I should expect it back but that she'll find out and write me back, nobody  did.
I also called in (long distance) about three weeks ago but it was lunch and I was told they'd call me back but nobody called.
I haven't been able to play (well plugged in that is) my Alembic for two and a half months now and I have no idea when i could expect to again.
I just want to know what's going on? I want my card back PLEASE
 
Dan

Title: PF-6 Card
Post by: bass_man_dk on June 26, 2008, 10:08:37 AM

nothing?

Title: PF-6 Card
Post by: bass_man_dk on June 26, 2008, 10:08:44 AM

nothing?

Title: PF-6 Card
Post by: adriaan on June 27, 2008, 12:24:55 AM

Your best bet for urgent matters is to call them on the phone.

Title: PF-6 Card
Post by: mica on June 27, 2008, 04:41:59 PM

This card was in pretty bad shape. Ron has completed the repairs and we expect to ship it you Monday.

Title: PF-6 Card
Post by: David Houck on June 28, 2008, 03:19:14 PM

Cool!  Thanks Mica!!

Title: PF-6 Card
Post by: bass_man_dk on July 18, 2008, 06:39:19 PM

Ok So I've waited another three weeks and still no card.
When the card was sent to alembic with the most basic shipping it took three days.
What happened to it?
Dan

Title: PF-6 Card
Post by: mica on July 19, 2008, 05:05:21 PM

I'll find out the details when I'm at the office on Monday. We usually use airmail to ship to your region, but I will confirm the method and the ship date for you.