Alembic Guitars Club

Alembic products => Owning an Alembic => Troubleshooting => Topic started by: marcschilp on June 30, 2013, 11:31:37 AM

Title: Activators output jack
Post by: marcschilp on June 30, 2013, 11:31:37 AM

Hi there, just curious if Mica is still in business; i ordered and paid for a switchcraft output jack a month ago( alembic#54), but won't get any goods/reply whatsoever, none at all. Is it common to wait for a month? Is my money gone? Thanks, grtz, Marc

Title: Activators output jack
Post by: hammer on June 30, 2013, 04:43:21 PM

Have you attempted to contact anyone at Alembic since your order? Being a small company it's possible they are waiting for the part. Although it has sometimes taken a few phone calls to reach someone when Ive had questions or needed something, they have always provided great service.

Title: Activators output jack
Post by: marcschilp on July 01, 2013, 07:41:37 AM

I mailed several times, i've got all the time they need, just answering my mail is all i ask.  
Let''s wait a little while longer..

Title: Activators output jack
Post by: hammer on July 01, 2013, 10:19:06 AM

I'd suggest calling if possible. I've always had a more immediate response when that was the tactic I took. Sorry for your having to wait so long.

Title: Activators output jack
Post by: marcschilp on July 02, 2013, 09:48:47 AM

Hi Mica, thanks for your reply!  I replied your first mail several times ,the #54 number,  only the last time i wrote a new Helpmail, with another number to check whether my first mailings eventually  ended up as spam?
Still no input jack, that's why i got a little nervous :-) Grtz, Marc

Title: Activators output jack
Post by: marcschilp on July 08, 2013, 12:55:50 PM

Ok, 7 july today, no mail, no jack..