Alembic Guitars Club

Alembic products => Alembic Basses & Guitars => Topic started by: jianglin on September 23, 2021, 09:29:57 AM

Title: Susan, Please Get Back to Me Regarding My Order
Post by: jianglin on September 23, 2021, 09:29:57 AM: I have ordered a left handed double dragon bass and I have paid the full balance.

On 24th of July Susan sent me photo of the bass and told me that the bass is almost completed.

However, Susan hasn't replied any of my emails since that time. It's almost 2 months.

Can anybody at Alembic get back to me regarding my order?

Thanks.
Title: Re: Susan, Please Get Back to Me Regarding My Order
Post by: David Houck on September 23, 2021, 09:57:21 AM: Hi Jianglin; I will pass your message on to the shop. I don't know the day to day activities at the shop, but some non-business issues may have slowed things up at the shop recently. And in a small business like Alembic an absence by any one craftsperson can slow things up a bit.
Title: Re: Susan, Please Get Back to Me Regarding My Order
Post by: jianglin on September 23, 2021, 10:16:14 AM: Quote from: David Houck on September 23, 2021, 09:57:21 AM
Hi Jianglin; I will pass your message on to the shop. I don't know the day to day activities at the shop, but some non-business issues may have slowed things up at the shop recently. And in a small business like Alembic an absence by any one craftsperson can slow things up a bit.

Thank you David!

I have sent many emails to Susan and Mica but I never heard anything back. Susan's last email was on 24th of July, telling me that she's going to get back to me regarding shipping.....
Title: Re: Susan, Please Get Back to Me Regarding My Order
Post by: StephenR on September 23, 2021, 10:23:32 AM: Have you tried calling instead of emailing? Phone calls are generally answered between about 11 AM and 4 PM PST.
Title: Re: Susan, Please Get Back to Me Regarding My Order
Post by: jianglin on September 23, 2021, 10:45:38 AM: Quote from: StephenR on September 23, 2021, 10:23:32 AM
Have you tried calling instead of emailing? Phone calls are generally answered between about 11 AM and 4 PM PST.

I tried calling several times but it always went into voicemail....
Title: Re: Susan, Please Get Back to Me Regarding My Order
Post by: mica on September 23, 2021, 04:29:37 PM: We've sent you several emails, I'm not sure why you are not receiving them. I heard from Mary that she spoke with you today.
Title: Re: Susan, Please Get Back to Me Regarding My Order
Post by: jianglin on September 23, 2021, 07:57:19 PM: Quote from: mica on September 23, 2021, 04:29:37 PM
We've sent you several emails, I'm not sure why you are not receiving them. I heard from Mary that she spoke with you today.

Hi Mica, I haven't received any of your emails since 24th of July. I just received one email from Susan and I just replied.

Yes, I called again earlier today and fortunately this call went through.

I hope this is all just a misunderstanding.

Thanks.
Title: Re: Susan, Please Get Back to Me Regarding My Order
Post by: edwin on September 29, 2021, 11:04:19 PM: Somehow I read this as "Susan, Please Get Back to Me Regarding My Oboe!" I need new glasses.